{"id":4874,"date":"2022-12-06T15:47:14","date_gmt":"2022-12-06T18:47:14","guid":{"rendered":"https:\/\/spmj.com.br\/?p=4874"},"modified":"2023-01-09T15:47:48","modified_gmt":"2023-01-09T18:47:48","slug":"bmc-helix-delivers-elevated-customer-experiences-in-the-cloud","status":"publish","type":"post","link":"https:\/\/spmj.com.br\/en\/press-release\/bmc-helix-delivers-elevated-customer-experiences-in-the-cloud\/","title":{"rendered":"BMC Helix Delivers Elevated Customer Experiences in the Cloud"},"content":{"rendered":"<div class=\"cmp cmp-text aem-GridColumn aem-GridColumn--default--12\">\n<h4><i>\u00a0Customers embrace AIOps, intelligent automation, and cross-team collaboration in ongoing evolution to ServiceOps across multi-cloud environments<\/i><\/h4>\n<div class=\"cmp cmp-text aem-GridColumn aem-GridColumn--default--12\">\n<p><b>HOUSTON\u00a0\u2013\u00a0December\u00a0 6, 2022<\/b>\u00a0\u2013\u00a0<a href=\"https:\/\/www.bmc.com\/?cid=pr-pr-DSOM_AIOps_Customer_PressRelease&amp;cc=pr&amp;sn=pr\">BMC<\/a><u>,<\/u>\u00a0a global leader in software solutions for the Autonomous Digital Enterprise, affirmed that its cloud-based BMC Helix solution is the number one choice for modern enterprises such as Buchanan Technologies and Mphasis exploring ServiceOps capabilities to break down staff, tool, and data siloes on their digital transformation journeys.<\/p>\n<p>According to the third annual\u00a0<a href=\"https:\/\/www.bmc.com\/forms\/innovate-enterprise-it-white-paper.html?cid=pr-pr-DSOM_AIOps_Customer_PressRelease&amp;cc=pr&amp;sn=pr\">BMC-commissioned survey<\/a>\u00a0by Hanover Research, of 372 IT and business leaders, almost three quarters (73 percent) currently combine service management and operations management functions into a centralized team. The ongoing drive toward ServiceOps is rooted in enterprise IT\u2019s need to deliver high-quality experiences at digital speed.<\/p>\n<p><b>Buchanan Technologies manages 250% more users and maintains exceptional service delivery<\/b><\/p>\n<p>Buchanan Technologies offers help desk support and managed services for enterprises across the U.S. and Canada. After experiencing rapid growth, the company turned to BMC for the functionality, integration, and scalability of BMC\u2019s strong service and operations management capabilities to support Buchanan\u2019s evolving digital service management strategy. As a result, Buchanan Technologies experienced:<\/p>\n<ul>\n<li>Automatic ticket generation and operational IT analytics, which accelerated problem reporting and resolution<\/li>\n<li>Enhanced IT mobile capabilities that increased support team productivity for the company and its customers<\/li>\n<li>Smart Reporting which gave customers visibility into their environments, reducing the load on Buchanan\u2019s support staff<\/li>\n<\/ul>\n<p>\u201cWe can ensure that customer environments are as good as they can be today and that we consistently improve reliability and performance over time,\u201d Darvey Lavender, Director of Business Information Systems, Buchanan Technologies.<\/p>\n<p><b>Fortune India 500 company Mphasis Limited achieves complete infrastructure visibility\u00a0<\/b><\/p>\n<p>Mphasis Limited is an Indian multinational IT\/ITES and consulting company that provides infrastructure technology and applications outsourcing services. Mphasis selected BMC Helix Operations Management to overcome the large visibility gap that directly affected how it managed customer data across a complex on-premises and multi-cloud environment. With the BMC Helix Operations Management solution, Mphasis is able to get visibility into their entire infrastructure &#8211; servers, networks, virtualization platforms, storage, back-up, hardware, enterprise applications availability and processes from a single console &#8211; through the latest Grafana based dashboards.<\/p>\n<p><b>Delivering Best-in-Class Product Experience<\/b><\/p>\n<p>With 38 new customers using the BMC Helix SaaS solution in the first half of FY23, customer success continues to be a priority for BMC. Recent AI\/ML enhancements to expand and improve the product experience for customers using the BMC Helix platform include:<\/p>\n<ul>\n<li>Real-time incident correlation automatically groups related incidents into a single issue, surfacing the root cause without the need for manual investigation and accelerating response time.<\/li>\n<li>Root cause isolation looks at service models, events, metrics, logs, changes, and incidents to create a timeline of service impact and identifies the most likely source. This eliminates troubleshooting and the results flow into service management for rapid, targeted, major incident management.<\/li>\n<\/ul>\n<p>\u201cThe continued rise in service and operations teams coming together is why we\u2019re taking a ServiceOps approach to our offerings. If the teams are working together, the tools should, too,\u201d said Margaret Lee, senior vice president and general manager of Digital Service and Operations Management at BMC. \u201cThe support for ITSM and ITOM integration helps our customers achieve their top objectives moving forward by leveraging modern ServiceOps solutions powered by AI\/ML and intelligent automation.\u201d<\/p>\n<p>Additionally, strong AIOps and observability capabilities from BMC continue to be recognized by analyst firms and industry associations alike. BMC was ranked an \u201cOutperformer\u201d in the \u201c<a href=\"https:\/\/www.bmc.com\/forms\/gigaom-radar-for-aiops-solutions-analyst-report.html?cid=pr-pr-DSOM_AIOps_Customer_PressRelease&amp;cc=pr&amp;sn=pr\">GigaOm Radar for AIOps Solutions<\/a>\u201d; and one of the \u201c15 Solutions to Know\u201d on the\u00a0<a href=\"https:\/\/www.constellationr.com\/research\/constellation-shortlist-aiops-0\" target=\"_blank\" rel=\"noopener\">Constellation ShortList<\/a>\u00a0<sup>TM<\/sup>. BMC Helix was also named a finalist by the SaaS Awards as a vendor for\u00a0<a href=\"https:\/\/www.cloud-awards.com\/2022-saas-awards-finalists\/\" target=\"_blank\" rel=\"noopener\">Best SaaS Product for Ticketing or Event Management<\/a>.<\/p>\n<\/div>\n<div class=\"cmp cmp-text aem-GridColumn aem-GridColumn--default--12\">\n<p><b>Additional Resources:<\/b><\/p>\n<ul>\n<li>Read the full\u00a0<i>Hanover Report on Enterprise IT Must Innovate to Deliver High-Quality Experiences at Digital Speed<\/i>,\u00a0<a href=\"https:\/\/www.bmc.com\/forms\/innovate-enterprise-it-white-paper.html?cid=pr-pr-DSOM_AIOps_Customer_PressRelease&amp;cc=pr&amp;sn=pr\">here<\/a><\/li>\n<li>Manage escalating IT complexity with a proactive enterprise approach through AIOps,\u00a0<a href=\"https:\/\/www.bmc.com\/it-solutions\/aiops.html?cid=pr-pr-DSOM_AIOps_Customer_PressRelease&amp;cc=pr&amp;sn=pr\">here<\/a><\/li>\n<li>Discover what it takes to become an Autonomous Digital Enterprise,\u00a0<a href=\"https:\/\/www.bmc.com\/corporate\/autonomous-digital-enterprise.html?cid=pr-pr-DSOM_AIOps_Customer_PressRelease&amp;cc=pr&amp;sn=pr\">here<\/a><\/li>\n<\/ul>\n<p><b>About BMC<\/b><\/p>\n<p>BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.<\/p>\n<p>BMC, BMC Software, the BMC logo, and other BMC marks are the exclusive properties of BMC Software, Inc. and are registered or may be registered with the U.S. Patent and Trademark Office or in other countries.<\/p>\n<p><sup>\u00a9<\/sup>Copyright 2022 BMC Software, Inc.<\/p>\n<\/div>\n<div class=\"cmp cmp-text aem-GridColumn aem-GridColumn--default--12\">\n<p class=\"mb0\"><b>BMC\u2014Run and Reinvent<\/b><br \/>\n<a href=\"https:\/\/www.bmc.com\/?cid=pr-prn-2022ExchangeHelixNews&amp;cc=pr&amp;sn=prn\">www.bmc.com<\/a><\/p>\n<p><b>Editorial contact:<\/b><br \/>\nHarper Schmidt<br \/>\nBMC<br \/>\n<a href=\"mailto:ExtComms@bmc.com\" target=\"\" rel=\"noopener\">ExtComms@bmc.com<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"cmp cmp-text aem-GridColumn aem-GridColumn--default--12\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0Customers embrace AIOps, intelligent automation, and cross-team collaboration in ongoing evolution to ServiceOps across multi-cloud environments HOUSTON\u00a0\u2013\u00a0December\u00a0 6, 2022\u00a0\u2013\u00a0BMC,\u00a0a global leader in software solutions for the Autonomous Digital Enterprise, affirmed that its cloud-based BMC Helix solution is the number one choice for modern enterprises such as Buchanan Technologies and Mphasis exploring ServiceOps capabilities to break&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-4874","post","type-post","status-publish","format-standard","hentry","category-press-release","category-30","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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